Osayande Abraham Osadebamwen
Sales Professional | Relationship Manager
Benin City, NG.About
Highly accomplished Sales Professional and Relationship Manager with over five years of progressive experience in retail banking, sales, and client portfolio management. Proven expertise in exceeding sales targets through strategic cross-selling of diverse financial products and developing tailored solutions that drive customer growth and retention. Adept at cultivating strong client relationships and leading high-performing teams to deliver exceptional service and achieve business objectives.
Work
Sterling Bank Plc.
|Relationship Manager
Benin City, Edo state, Nigeria
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Summary
Managed and grew a diverse portfolio of retail and SME clients, consistently exceeding sales targets and fostering long-term relationships for Sterling Bank Plc.
Highlights
Strategically managed a portfolio of retail and SME clients, consistently achieving high customer satisfaction and retention rates.
Exceeded monthly sales targets through proactive cross-selling of diverse bank products, including loans, savings, and investment accounts.
Developed and implemented tailored financial solutions, directly contributing to client growth and achievement of financial goals.
Cultivated robust client relationships through consistent follow-ups and advisory services, enhancing client loyalty and business development.
Sterling Bank Plc.
|Direct Sales Executive
Benin City, Edo state, Nigeria
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Summary
Drove direct sales of financial products, managed client accounts, and provided critical sales reporting to inform strategic decisions at Sterling Bank Plc.
Highlights
Successfully presented and sold diverse financial products to clients, effectively meeting customer needs and contributing to market share preservation.
Streamlined document delivery and reporting processes, ensuring 100% compliance with work policies and enhancing operational efficiency.
Initiated and managed the onboarding of new customer accounts, preparing comprehensive sales reports that informed strategic decision-making.
Analyzed daily, weekly, and monthly sales activities, tracking progress against goals and optimizing strategies for prospective customers.
Zolechar Lounge
|Sales Supervisor
Benin City, Edo State, Nigeria
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Summary
Supervised daily sales operations and led a team to enhance customer experience and drive sales growth for Zolechar Lounge.
Highlights
Supervised daily sales operations, ensuring seamless service flow and consistently delivering a high-quality customer experience.
Led, trained, and mentored a team of waitstaff and bartenders, significantly improving service standards through performance feedback.
Resolved customer complaints and special requests, enhancing satisfaction and fostering repeat business.
Instrumental in improving customer loyalty and increasing weekly sales through strategic upselling initiatives and effective staff motivation.
Smart Home Hotel
|Receptionist / Front Desk Officer
Benin City, Edo State, Nigeria
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Summary
Managed front desk operations, inventory, and financial records, ensuring efficient service delivery and accurate reporting for Smart Home Hotel.
Highlights
Managed comprehensive inventory and stock, generating accurate invoices and requisitions to optimize supply chain efficiency.
Coordinated incoming and outgoing stock, ensuring precise handling and effective customer liaison.
Managed all incoming communications (calls, emails) and financial transactions (A/P, A/R, deliveries), maintaining meticulous records.
Tracked, analyzed, and reported on transaction issues and sales data, providing critical insights for operational improvements.
Education
Auchi Polytechnic
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Higher National Diploma (HND)
Estate Management
Auchi Polytechnic
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National Diploma (ND)
Estate Management
St. Thomas Basic Secondary School
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Senior Secondary Certificate/WAEC
General Studies
Skills
Sales & Client Management
Client Portfolio Management, Cross-selling, Financial Product Sales, Sales Strategy, Customer Retention, Client Relationship Management, Upselling.
Leadership & Operations
Team Leadership, Performance Management, Daily Sales Operations, Service Flow Optimization, Customer Service Excellence, Operational Efficiency.
Financial & Data Management
Financial Solutions Development, Sales Reporting, Data Analysis, Account Management, Inventory Management, Accounts Payable/Receivable.
Communication & Problem Solving
Professional Communication, Interpersonal Skills, Problem-Solving, Strategic Decision-Making, Customer Complaint Resolution, Negotiation.
Software & Systems
Microsoft Office Suite, CRM Software, Business Relationship Management (BRM).
Interests
Personal Interests
Reading, Researching, Sports.